Last updated: August 16, 2026
At Luxatrel, we aim to provide a reliable and straightforward delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.
Order Processing
Orders are processed after payment has been successfully completed or authorized.
Processing times may vary depending on product availability, order volume, supplier or fulfillment requirements, weekends, holidays, and other circumstances.
Once your order has been processed and shipped, you may receive a shipping confirmation containing tracking information where tracking is available.
Shipping Destinations
Available shipping destinations will be shown during checkout.
The availability of particular products and shipping methods may vary depending on the delivery address, product, supplier, fulfillment location, and carrier availability.
If we are unable to fulfill or ship an order to the address provided, we will contact you regarding the available options.
Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Selected shipping method
- Package size or weight
- Product or fulfillment location
- Carrier rates
- Applicable promotions
Where free shipping is offered, any applicable conditions or minimum purchase requirements will be displayed with the offer or during checkout.
Estimated Delivery Times
Estimated delivery times may be displayed during checkout or provided after your order has been processed.
Delivery estimates are estimates rather than guaranteed delivery dates unless we specifically state otherwise.
Actual delivery times may be affected by carrier operations, weather, holidays, customs processing, high order volumes, remote locations, or other circumstances outside our reasonable control.
Order Tracking
Where tracking is available, tracking information may be provided by email after your order ships.
Please allow some time after receiving a tracking number for the carrier’s system to display updated tracking information.
If your tracking information does not update for an extended period or you believe there is a delivery problem, contact us at shop@luxatrel.com.
Multiple Shipments
Some orders may contain products fulfilled from different locations.
As a result, items from the same order may occasionally arrive in separate packages or at different times.
Where available, separate tracking information may be provided for each shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Recipient name
- Street address and unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Contact information
If you notice an error after placing your order, contact us as soon as possible at shop@luxatrel.com.
We will try to correct the address before fulfillment, but we cannot guarantee that changes can be made after processing or shipping has begun.
Undeliverable or Returned Packages
A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the shipment, or another delivery issue.
If an order is returned as undeliverable, please contact us.
Additional shipping charges may apply if the order must be shipped again due to an incorrect address, refusal, or another circumstance attributable to the customer.
Refunds for returned or undeliverable orders will be handled according to the circumstances, our Refund and Returns Policy, and applicable law.
Delayed Shipments
Occasionally, shipments may experience delays after leaving the fulfillment location.
Carrier delays, severe weather, transportation disruptions, customs processing, peak shopping periods, and other circumstances can affect delivery times.
If your shipment appears significantly delayed, contact us and we will assist with reviewing the available tracking or delivery information.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us at shop@luxatrel.com.
We may need to work with the carrier or fulfillment provider to investigate the shipment before determining the appropriate resolution.
If a shipment is confirmed lost, we will work toward an appropriate remedy, which may include replacement or refund depending on the circumstances and product availability.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend first:
- Checking around the delivery location and any secure or designated delivery areas.
- Checking with other members of your household or building.
- Checking with neighbours, reception, concierge, or property management where appropriate.
- Allowing a reasonable period in case the carrier marked the shipment delivered shortly before completing delivery.
- Contacting the carrier using the tracking information provided.
If you still cannot locate the package, contact shop@luxatrel.com and we will review the available information with you.
Damaged Packages or Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible and provide your order number together with photographs or other information showing the issue where applicable.
Damaged, defective, and incorrect products will be handled according to our Refund and Returns Policy and applicable consumer protection law.
International Shipping
If international shipping is available for your destination, the applicable options will be displayed during checkout.
International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.
Where such charges are not collected by Luxatrel during checkout, they may be payable separately by the recipient. Applicable requirements vary by destination.
International delivery may also take longer because of customs processing and other cross-border requirements.
Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request before fulfillment begins. However, we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.
Contact Us
If you have questions about an order, shipment, tracking information, or delivery, contact:
Luxatrel
620 Lolita Gardens
Mississauga, Ontario L5A 3K7
Canada
Email: shop@luxatrel.com
Phone: 559-425-8144