Refunds & Returns Policy

Order cancellation

Should you change your mind, we are pleased to tell you that all orders can be cancelled until they are shipped. If your order has been paid for and you would like to change or cancel it, please contact us at orders@luxatrel.com within 12 hours after order was placed.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

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