1. Eligibility for Returns:
We accept returns within 30 days from the date of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Initiating a Return:
To initiate a return, please contact our customer service team at firstname.lastname@example.org. Kindly provide your order number and a detailed explanation for the return. Our customer service team will guide you through the return process.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. For your convenience, we recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Procedure:
Once we receive the returned item and verify its condition, we will proceed with the refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 5 business days for the refund to reflect in your account.
At this time, we do not offer direct exchanges. If you require a different item, size, or color, please initiate a return for the unwanted item and place a new order.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will provide instructions for returning the item or arrange for a replacement.
7. Non-Returnable Items:
Certain personal items may not be eligible for returns. Please refer to our product listings for any specific non-returnable items.
8. Contact Information:
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team at email@example.com.
Please note that this return policy is subject to change without prior notice. For the most up-to-date information, we encourage you to check our website